🔁 Refund and Return Policy – BUDZEE

At BUDZEE, your satisfaction is our top priority.
We strive to deliver high-quality earbuds and accessories that meet your expectations. However, if you are not completely satisfied with your purchase, we are here to help with our simple and transparent Return and Refund Policy.

1. Eligibility for Returns

You can request a return or replacement within 7 days of product delivery, provided that:

The item is in its original packaging with all accessories, manuals, and invoice.
The product is unused, undamaged, and in its original condition.
The product has not been tampered with or physically damaged after delivery.
The request is raised within the return window via our Customer Support or My Orders section on www.buykaro.in

2. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or replaced once opened:

Earbuds, ear tips, or in-ear audio accessories that have been used.
Products damaged due to misuse, mishandling, or unauthorized repairs.
Products purchased under special sale or clearance offers marked as “Non-Returnable.”

3. Return Process

To initiate a return:

Contact our Customer Support Team at contact@buykaro.in or call us at +91-8168360694.
Provide your Order ID, contact details, and reason for return.
Our support team will verify your request and guide you through the pickup or courier process.
Once your product is received and inspected, we will notify you of the approval or rejection of your return.

4. Replacement Policy

If your product arrives damaged, defective, or incorrect, we will offer a free replacement of the same item.

Replacement requests must be raised within 7 days of delivery.
If a replacement is not available, we will issue a full refund to your original payment method.

5. Refund Process

Once your return is approved, the refund will be processed within 5–7 business days.

Refunds will be credited to your original payment method (credit/debit card, UPI, or wallet).
For COD (Cash on Delivery) orders, refunds will be issued to your bank account upon submission of valid account details.

Please note that the refund timeline may vary depending on your payment provider or bank’s processing speed.

6. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again after a few days.
Contact your credit card company or bank, as processing time may vary.
If you’ve done all this and still have not received your refund, please contact us at contact@buykaro.in, and we’ll assist you promptly.

7. Cancellations

You may cancel your order before it is shipped for a full refund.
Once the order has been dispatched, cancellations are not allowed. You may request a return after delivery following the steps above.

8. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Order ID
Clear photos or videos of the product and packaging

Our team will prioritize your request and arrange for a free replacement or refund.

9. Shipping Costs

For approved returns due to product defect, damage, or incorrect shipment, BUDZEE will bear the return shipping cost.
For voluntary returns (change of mind or preference), the customer will bear the return shipping charges.

10. Contact Us

For any queries or return assistance, please reach out to us:
📧 Email: contact@buykaro.in
📞 Phone: +918168360694
📍 Address: BUDZEE Electronics Private Limited,
Jind, Haryana – 126102, India.

BUDZEE reserves the right to amend this policy at any time to ensure compliance with applicable laws and to improve customer experience. Any updates will be posted on this page with the date of revision.

BUDZEE – Bringing You Closer to Pure Sound, Hassle-Free.